Revolutionizing User Experiences
Deliver top-tier service experiences for clients worldwide, across all platforms and languages, with pre-trained AI Agents.
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Who’s using Set Sail AI solutions?
5X
Higher Response Rate Compared to Email
20%
Increase in Promotion Effectiveness
75%
Broadcast message read rate
CLP utilizes GenAI to revolutionize customer service, providing 24/7 support and streamlining power-related inquiries, complaints, and service requests of Hong Kong users.
About CLP Power Hong Kong
CLP Power Hong Kong is a wholly-owned subsidiary of CLP Holdings Limited and one of the largest power businesses in Asia. They cover power generation, transmission, distribution, and customer service, committed to sustainable development. Their energy vision includes closer integration with the Mainland, cleaner fuels, and greater energy efficiency.
Company size: 1000+ Staff
Industry: Utilities
Comments from  CLP Power Hong Kong and Water Supply Department
"The innovative solutions provided by Set Sail AI revolutionized Hong Kong CLP's customer service with advanced GenAI, enhancing efficiency and personalization. " - CLP Team
“Set Sail AI has significantly enhanced our customer service capabilities at WSD HK. Their advanced AI technology and expert support have streamlined our operations, allowing us to provide more efficient and effective services to our customers. We highly value their innovative approach and look forward to continued collaboration.” - WSD team

The GenAI Agents from Set Sail AI

The GenAI Agents from Set Sail AI provide round-the-clock customer service via phone and in forms of digital human. They are proficient in over 100 languages, equipped with LLM, NLP and proprietary DKR technology to assist customers effectively.

Boosting businesses with the help of expertly streamlined operations and optimal processes

Our Gen A.I. Highlight

Low Hallucination Rate

For using just Chatgpt 3.5/ 4, analysts estimated that chatbots hallucinate as much as 27% of the time, with factual errors present in 46% of their responses.

Make your own knowledge base with dynamic KB

Proprietary Dynamic Knowledge Retrieval model (DKR), that can read from a wide range of data sources and extract Information from Websites in Real-time.

Support integration with CRM/ Case Management System

Powerful integrations of GenAI Agents with other leading software.                                           

Success Case: Companies Registry

Set Sail AI's GenAI offers advanced technologies to enhance service efficiency. These solutions address key challenges such as company registration, annual returns, document filing, and handling mass numbers of inquiries.

Advanced GenAI capabilities designed for Utilities

Billing
Inquiries
Service
Requests
Outage
Notification
Proactive
Alerts
Service
Navigation
Usage
Advice
Redirect to
Live Support