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Higher Response Rate Compared to Email

20%

Increase in Promotion Effectiveness

75%

Broadcast message read rate

NARS Hong Kong revolutionizes customer service and sales with Set Sail’s Conversational Commerce Tool powered by GenAI. This groundbreaking approach automates the sales process, providing efficient and effective customer support.

About Shiseido Hong Kong

A subsidiary of the renowned Japanese beauty conglomerate, is a leading force in the cosmetics industry. With a rich heritage spanning over a century, Shiseido is synonymous with innovation and quality. Its presence in Hong Kong reflects a commitment to providing premium beauty products and experiences to discerning consumers.

Company size: 1000+ Staff
Industry: Cosmetics Retail

Comments from Shiseido

“Set Sail AI has revolutionized our customer support, providing personalized and efficient assistance to our shoppers.”- Louise Yu, Omnichannel Strategy & Innovation Digital Shared Services at Shiseido

“Set Sail AI provides critical technical support for our intelligent customer service model in the beauty sector. Their comprehensive understanding of AI technology, coupled with their innovative applications, significantly enhances the value of our intelligent services. This collaboration enables us to offer personalized and efficient customer support, ensuring that our clients receive the best possible experience tailored to their unique beauty needs.” - Shiseido Hong Kong team

The GenAI Agents from Set Sail AI

The GenAI Agents from Set Sail AI provide round-the-clock customer service via phone and in forms of digital human. They are proficient in over 100 languages, equipped with LLM, NLP and proprietary DKR technology to assist customers effectively.

Boosting businesses with the help of expertly streamlined operations and optimal processes

Our Gen A.I. Highlight

Low Hallucination Rate

For using just Chatgpt 3.5/ 4, analysts estimated that chatbots hallucinate as much as 27% of the time, with factual errors present in 46% of their responses.

Make your own knowledge base with dynamic KB

Proprietary Dynamic Knowledge Retrieval model (DKR), that can read from a wide range of data sources and extract Information from Websites in Real-time.

Support integration with CRM/ Case Management System

Powerful integrations of GenAI Agents with other leading software.

Sucess Case: NARS

Set Sail AI's GenAI provides tailored recommendations based on preferences, skin types, and occasions. The AI Booking feature streamlines appointment scheduling, while AI CS handles general inquiries and E-commerce orders.

AI Sales generates personalized recommendations, and routing directs inquiries to suitable support channels. Integrating WhatsApp opt-in enhances communication and customer engagement. These solutions enhance customer satisfaction, retention, and increase sales conversion rates.