The new AI Station Cityline powered by Set Sail GenAI technology has been pilot-launched at selected MTR stations. This AI-powered service allows customers to dial in through a regular phone and talk to a Virtual Service Ambassador for enquiries on a variety of MTR information.
Powered by cutting-edge Large Language Model, Natural Language Processing, and Dynamic Knowledge Retrieval technologies, it ensures real-time engagement and delivers a conversational experience akin to human interaction.
Skip the traditional IVRS menu with intelligent call forwarding, which directs customers to the right department or agent based on their needs, enhancing efficiency and customer satisfaction.
Provide immediate support for inquiries that can be handled by reading the knowledge base on the company's website, reducing wait times, and improving resolution rates.
Automate call flow processes such as onboarding, reporting cases, and follow-up tasks, streamlining operations and freeing up agents for more complex interactions.
Offer highly relevant information by combining data from the CRM system, ensuring each customer interaction is tailored to their specific needs and history.
Reduce training costs and scale the GenAI voice agent across multiple business units, hotlines, and other voice-enabled touchpoints, ensuring consistent and efficient customer service as your business grows.
