Enhanced Customer Service for
Public Transportation with GenAI

Simplify travel for everyone with GenAI agents that offer top-tier service experiences across all channels and languages.

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"Virtual Ambassador" AI Tracy is an innovative AI Kiosk at Quarry Bay and Kai Tak MTR stations. It combines LLM, NLP, and ChatGPT technology for seamless processing, itinerary planning, and real-time MTR information.

About MTR Hong Kong

Efficient, reliable urban transit system connecting Hong Kong’s key areas with speed, convenience, and exceptional customer service.
10 lines, 98 stations, 1,518.1 million passenger trips annually, 99.9% on-time performance, world-class efficiency.

Comments from MTR Corporation Limited

“Tracy transforms passenger engagement, offering unprecedented personalized support.”
Jackie Cheung, Chief Digital Development & Innovation Manager at MTR

“Set Sail AI provides important technical support for our intelligent customer service model. Their in-depth understanding and innovative application of AI technology creates value for intelligent services, which will help us provide more efficient customer services.” - MTR team

Set Sail AI's GenAI agents have been a game-changer. The personalized recommendations and insights provided by the Ge3nAI agents have helped us improve our customer service. The agents are incredibly intuitive and have adapted seamlessly. We are thrilled with the results and highly recommend Set Sail AI to businesses looking to enhance their customer experience.

The GenAI Agents from Set Sail AI

The GenAI Agents from Set Sail AI provide round-the-clock customer service via phone and in forms of digital human. They are proficient in over 100 languages, equipped with LLM, NLP and proprietary DKR technology to assist customers effectively.

Boosting businesses with the help of expertly streamlined operations and optimal processes

Our Gen A.I. Highlight

Low Hallucination Rate

For using just Chatgpt 3.5/ 4, analysts estimated that chatbots hallucinate as much as 27% of the time, with factual errors present in 46% of their responses.

Make your own knowledge base with dynamic KB

Proprietary Dynamic Knowledge Retrieval model (DKR), that can read from a wide range of data sources and extract Information from Websites in Real-time.