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Higher Response Rate Compared to Email

20%

Increase in Promotion Effectiveness

75%

Broadcast message read rate

Prime Credit empowers clients to manage their financial needs with seamless multimodal service across all channels. Integrate Set Sail AI into the enterprise ecosystem to create user-friendly web apps, enabling customers to handle inquiries, loan applications, application status and more from any device or browser.

About Prime Credit Hong Kong

Prime Credit, a leading financial institution in Hong Kong, excels in providing personal loans, credit services, and financial solutions with exceptional customer service and innovative technology.

Company size: 1000+ Staff
Industry: Financial Services

Comments from Prime Credit

“Set Sail AI has transformed our customer support, delivering personalized and efficient assistance to our clients leading an instant and efficient customer service process.” - Edward Ng, Chief Technology Officer at Prime Credit

“Set Sail AI offers essential technical support for our advanced customer service model. Their deep expertise and innovative GenAI solutions add significant value, enabling us to deliver more efficient and effective financial service to our clients.” - Prime Credit team

The GenAI Agents from Set Sail AI

The GenAI Agents from Set Sail AI provide round-the-clock customer service via phone and in forms of digital human. They are proficient in over 100 languages, equipped with LLM, NLP and proprietary DKR technology to assist customers effectively.

Boosting businesses with the help of expertly streamlined operations and optimal processes

Our Gen A.I. Highlight

Low Hallucination Rate

For using just Chatgpt 3.5/ 4, analysts estimated that chatbots hallucinate as much as 27% of the time, with factual errors present in 46% of their responses.

Make your own knowledge base with dynamic KB

Proprietary Dynamic Knowledge Retrieval model (DKR), that can read from a wide range of data sources and extract Information from Websites in Real-time.

Support integration with CRM/ Case Management System

Powerful integrations of GenAI Agents with other leading software.

Sucess Case: PrimeCredit

The financial industry is a highly regulated and competitive sector that requires innovative and efficient solutions to meet customer demands. With the advent of AI transformation, we are leveraging advanced Set Sail's GenAI technologies to enhance customer experience, improve operational efficiency, and mitigate risks.

Set Sail AI's GenAI solutions offer personalized recommendations, streamlined processes, and advanced technologies that have exceeded customer expectations.